Betting Assistant / Customer Service

Full Job Description

Job description

TRAK Employment Solutions are looking for x 40 people to work at Cheltenham Festival this year from the 12th – 15th March.

Hours are 10am-6pm paying £11.50 an hour which you will be paid the following Friday before 5:30pm.

What will the role involve?

  • Provide customers with exceptional customer service standards, engaging with customers demonstrating a sound knowledge of all bets
  • Operate all betting equipment effectively and as requested
  • Work accurately and balance your cash at the end of the meeting
  • Adhere to our Gambling Commission Licensing Policy
  • Work in hospitality areas (boxes, restaurants, bars, lawns etc) as and when required
  • Ensure you are well informed about live marketing campaigns and pro-actively approach customers and explain the current promotions, offers and general service/bet types
  • Working on the tills

What skills are needed in the role?

  • Have a willingness to deliver exceptional customer service to our guests
  • Have excellent interpersonal skills
  • Have good numeracy and cash handling skills
  • Be a team player
  • Have excellent communication skills
  • Have a flexible working attitude
  • Be reliable and responsible
  • Have a can-do attitude
  • Be calm under pressure
  • Be able to adapt to changing situations quickly
  • Be happy to work outdoors in all conditions if needed
  • Be of smart appearance at all times (uniform provided)
  • Be able to work on your own and as part of a team
  • Have a willingness to learn
  • Comfortable using a radio to speak with colleagues

Previous work in the betting industry is desirable but not essential.

Benefits of working through TRAK employment:

  • Double time pay on your birthday.
  • Pension.
  • Recommend A Friend Bonus.
  • Attendance incentives.
  • 28 Days Holiday.
  • Discounts with High Street retailers.
  • 24 Hour contact service.
  • Money Saving Rewards App.
  • Discounts, cashbacks & savings from 1000’s of High Street & Online brands.
  • Special offers on dining, health fitness, travel, entertainment & much more.

Applications will close on 24th February – A photo will be needed for ID purposes.

Contract length: 4 days

Salary: £11.50 per hour


  • 8 hour shift
  • Day shift
  • Tuesday – Friday


  • Cheltenham, Gloucestershire


  • customer service: 1 year (preferred)
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