Sales Desk Administrator

Permanent
Sales Desk Administrator

TRAK Employment Solutions are looking for a motivated Sales Desk Administrator on behalf of one of our clients. You will report to the Product, Sales & Customer Service Manager and join their existing team to support the ongoing growth of their business within the Head Office.

They supply a wide range of garden machinery across the UK to leading online, television and high street retailers. The role will include regular telephone & email contact with trade retailers and dealers. The reason for contact will vary from specification queries, to placing of orders and it will be your responsibility to identify their needs and provide the necessary information or process the order on our bespoke ordering system (Premier), in an effective and timely manner. Attention to detail is imperative.

Other aspects of the role are to manage large retailer orders through their own online portals and contact end users to arrange deliveries of palletise third party deliveries. Regular contact with third-party couriers will also be necessary to ensure customers’ orders are delivered within agreed timescales.

You will also be dealing with credit requests from retailers. This part of the position will include arranging collection of faulty or unwanted products through the transport department or with a third party courier. You will manage the process to completion, with financial credits being applied to individual business accounts.

Some cover for the customer service department may also be necessary as we move towards a multi-skilled team. The ability to work under pressure and prioritise your own workload is essential, along with excellent administrative & telephone skills. Full training will be provided, but a basic understanding of garden machinery and knowledge of Windows based software would be preferable, but not essential.

Salary: £19,000 to £21,000 depending on experience

Annual Paid Holiday: 22 days plus bank holidays.

Hours: Mon – Fri 08.30 – 17.30 (30 minutes lunch) – 42.5 hours per week