To deliver and build a premium brand range to our partners and customers across the U.K. To work closely with the Q.C. and Customer services team to give our customers the very best in home and store delivery. Nights away are sometimes necessary if required so a flexible approach to work is essential. Driving is only part of the role as you are responsible for the build and customer care whilst on the delivery. Very customer facing with you potentially being the only person from the company that they meet.
All deliveries are carried out to “white glove” standards including keeping the customer informed at all times.
To monitor and maintain the tools and vehicle provided to the highest standard.
All customers are treated the same regardless of the delivery.
To liaise with customer services and Q.C. to improve our service and standards.
Manage own time (hours) to ensure the route is completed legally.
To ensure all returns/collections are suitably wrapped to prevent damage
To train team members to our white glove standard to exceed customer expectations.
Skills & Knowledge
Previous home delivery experience – Desirable
Driving licence with less than 6 points (to suit vehicle required)
Maths and English to GCSE/O level grade C standard
Good organisational skills with great attention to detail
Knowledge of the UK road system
Knowledge of scanning equipment
Driving hours regulations (if required)
Good communication skills
Ability to adapt on the job to give great customer experience
Heavy lifting will be involved in this role